Frequently Asked Questions
Everything you need to know about shopping with PetMeds Direct.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Please ensure the original packaging is intact to qualify for a full refund.
Do I need a prescription to order from PetMeds Direct?
For prescription medications, we require a valid script from your veterinarian. You can upload it during checkout or provide your vet's contact details for us to verify directly.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your products authentic and safe?
Absolutely. We source all our products directly from manufacturers or authorized distributors to ensure 100% authenticity and the highest safety standards for your pets.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout experience.